Where is Purrfect Beauty located?

We are located in Kelowna B.C. Canada. If you've never heard of Kelowna, we're not surprised. It's a relatively small city of 106 thousand people in the south central part of British Columbia. We are east of Vancouver and about a 1.5 hour drive to the United States border directly south of us.

We're located in Kelowna, BC

How secure is shopping with Purrfect Beauty?

All transactions feature end-to-end 128 bit encryption so your data is fully protected while in transit from your computer to our payment gateways. Once your data reaches the payment gateway, both Paypal ® and Stripe ® are fully PCI-DSS Compliant, which means adherence to a strict set of industry security practices surrounding the storage, transmission and processing of cardholder data.

Is my data protected?

Yes!

We have gone above industry standards to add security features to our website that far exceed most eCommerce websites to protect your personal information.

It is also importance to note that transactional data (credit card information) is never stored on our servers.

How can I access my account?

At the top right of your screen, look for the LOGIN / REGISTER link. Once you've located it (shown below), you can click it to log into your account if you have previously created one with us.

login or register

From your account dashboard you can view your recent orders, manage subscriptions, manage your shipping and billing addresses, and edit your password and account details.

What is your Safe Shopping Guarantee?
  • We want you to feel safe shopping with us so we take all the risk out of buying by offering a "100% Satisfaction Guarantee" or your money back.
  • Items can be returned within 60 days for a full refund (less shipping and handling charges).

What payment methods do you accept?

We use both Paypal ® and Stripe ® the best buyer protected online payment systems in the World. With these two payment options, you can use most major credit and debit cards.

With Paypal ® you also have the option of using your PayPal ® balance.

What currency are transactions in?

Transactions are processed in US dollars.

What happens after placing my order?

Immediately after placing an order you will receive a confirmation email detailing your purchase from Purrfect Beauty.

Note: If the order confirmation email doesn't arrive within 5 minutes, please check your spam folder.

Email confirmation means that we have successfully authorized your chosen method of payment and are in full receipt of your order.

When your items ship (and if available with the shipping method you've chosen) you will receive a tracking number for "each item" shipped.

Please note that the individual items that compose your order will most likely be shipped in separate packages from one, or many supplier locations. Expect your items to arrive sequentially one after another. If an item has not yet reached you, please don't panic, they will all arrive. For items that have far exceeded our delivery time window, please contact us and we'll look into it for you.

What shipping options do you provide?
Our Shipping Options:
  • Free Shipping (Approx. 16-28 Business Days)
  • Priority Express Shipping (5-8 Business Days)
  • Priority Express Shipping with Tracking (6 Business Days).
What countries do you ship to?

Currently we offer shipping to the United States, and Canada.

How long will delivery take?
Delivery Times:
  • Free Shipping (Approx. 16-28 Business Days)
  • Priority Express Shipping (5-8 Business Days)
  • Priority Express Shipping with Tracking (6 Business Days).

* Please also note that all times are "business days" so weekends are not included.

How do you ship packages?

If you choose our Priority Express shipping option, your items will be shipped from our North American warehouses in the United States and Canada via USPS, or Canada Post.

For our Priority Express shipping options, we have a tracked package option, and a non-tracked package shipping option.

If you choose our FREE Shipping option, packages are shipped from suppliers in Asia and are shipped via ePacket (with limited tracking).

We have found these shipping options provide the best value for our customers.

What if I need to modify my order?

If you require a change with your order, please get in touch with us as soon possible. If you can reach us before the order has been shipped, we can possibly correct any changes you require but we make no promises.

If your order has already shipped from our warehouse(s), it will be a longer more involved process. When your order arrives, you will have you return it to us before we can send you out a corrected order.

Please be advised that buyers will be responsible for the shipping cost on all modified orders where items need to be returned.

What if I need to change my shipping address?

If you require a change with your shipping address, please get in touch with us as soon possible before your order ships. Due to fraud, if your billing address is different than your shipping address, you may be required to provide identity verifying documentation before your shipping address can be changed.

Can I track my order?

Absolutely! If you have specified a shipping option that has package tracking you will be emailed a tracking number once your product has been shipped.

What about customs?

Shipping charges you pay are for shipping only and do not cover any customs duties/taxes that may be applied to your package upon arrival in your country.

Purrfect Beauty is not responsible, nor do we control any additional taxes or duties applied. We can say however, that the vast majority of the items we ship never incur a customs, duty, or import charge.

By purchasing our products, you consent that one or more packages may be shipped to you, and may, or may not have customs fees levied when they arrive in your country.

Will all my items arrive in one package?

Most likely not.

We ship from several warehouses around the World so the items that compose your order are often shipped separately, and may arrive sequentially.

If an item from your order has not arrived, please be patient, it will get to you.

How do I return an item?

Returns:

To be eligible for a return, your item must be unused and in its original condition as when you received it, along with it’s original packaging.

We cannot accept returns on any products that are intimate or who's sanitary nature is compromised in any way.

Examples of Non-returnable items:

  • Undergarments of any type.
  • Makeups, creams, lotions, or any other products that have been opened.

To start a return please contact us with the following information (below) and we'll have our C.H.O. (Chief Happiness Officer) take good care of you!

  • Order Number
  • Full Name
  • Reason for the return or refund
  • Photo of the item (if damaged due to shipping).

To complete your return, we require a receipt, or proof of purchase. Buyers will be responsible for the shipping cost on all returns.

* Unfortunately, we do not offer exchanges.

* We do not offer refunds on Free Plus Shipping Items (they're free).

How can I see the club memberships that you offer?

Cat lovers, you can find our current club memberships right here.

Can I suspend my club membership?

Yes, absolutely!

If you feel that you need a
break from your club membership, take one! ..It is always better to suspend vs canceling so that you can re-start your membership any time you wish.

Suspending your membership insures that you will not loose any discounts, rewards, or perks associated with your account.

To suspend your membership, see the instructions (below) for canceling a club membership.

How can I cancel my club membership?

Any memberships that you have with Purrfect Beauty can be either canceled or suspended from within your account dashboard.

At the top right of your screen, look for the LOGIN / REGISTER link. Once you've located it (shown below), you can click it to log into your account.

login or register

NOTE: All subscription boxes under your membership are always billed and paid for BEFORE being mailed out to you. When you cancel your membership, you may still receive your last subscription box that you have been billed for.

Still have a question?

Please contact us for more information!

Get in touch
Where is Purrfect Beauty located?

We are located in Kelowna B.C. Canada. If you've never heard of Kelowna, we're not surprised. It's a relatively small city of 106 thousand people in the south central part of British Columbia. We are east of Vancouver and about a 1.5 hour drive to the United States border directly south of us.

We're located in Kelowna, BC

How secure is shopping with Purrfect Beauty?

All transactions feature end-to-end 128 bit encryption so your data is fully protected while in transit from your computer to our payment gateways. Once your data reaches the payment gateway, both Paypal ® and Stripe ® are fully PCI-DSS Compliant, which means adherence to a strict set of industry security practices surrounding the storage, transmission and processing of cardholder data.

Is my data protected?

Yes!

We have gone above industry standards to add security features to our website that far exceed most eCommerce websites to protect your personal information.

It is also importance to note that transactional data (credit card information) is never stored on our servers.

How can I access my account?

At the top right of your screen, look for the LOGIN / REGISTER link. Once you've located it (shown below), you can click it to log into your account if you have previously created one with us.

login or register

From your account dashboard you can view your recent orders, manage subscriptions, manage your shipping and billing addresses, and edit your password and account details.

What is your Safe Shopping Guarantee?
  • We want you to feel safe shopping with us so we take all the risk out of buying by offering a "100% Satisfaction Guarantee" or your money back.
  • Items can be returned within 60 days for a full refund (less shipping and handling charges).

What payment methods do you accept?

We use both Paypal ® and Stripe ® the best buyer protected online payment systems in the World. With these two payment options, you can use most major credit and debit cards.

With Paypal ® you also have the option of using your PayPal ® balance.

What currency are transactions in?

Transactions are processed in US dollars.

What happens after placing my order?

Immediately after placing an order you will receive a confirmation email detailing your purchase from Purrfect Beauty.

Note: If the order confirmation email doesn't arrive within 5 minutes, please check your spam folder.

Email confirmation means that we have successfully authorized your chosen method of payment and are in full receipt of your order.

When your items ship (and if available with the shipping method you've chosen) you will receive a tracking number for "each item" shipped.

Please note that the individual items that compose your order will most likely be shipped in separate packages from one, or many supplier locations. Expect your items to arrive sequentially one after another. If an item has not yet reached you, please don't panic, they will all arrive. For items that have far exceeded our delivery time window, please contact us and we'll look into it for you.

What shipping options do you provide?
Our Shipping Options:
  • Free Shipping (Approx. 16-28 Business Days)
  • Priority Express Shipping (5-8 Business Days)
  • Priority Express Shipping with Tracking (6 Business Days).
What countries do you ship to?

Currently we offer shipping to the United States, and Canada.

How long will delivery take?
Delivery Times:
  • Free Shipping (Approx. 16-28 Business Days)
  • Priority Express Shipping (5-8 Business Days)
  • Priority Express Shipping with Tracking (6 Business Days).

* Please also note that all times are "business days" so weekends are not included.

How do you ship packages?

If you choose our Priority Express shipping option, your items will be shipped from our North American warehouses in the United States and Canada via USPS, or Canada Post.

For our Priority Express shipping options, we have a tracked package option, and a non-tracked package shipping option.

If you choose our FREE Shipping option, packages are shipped from suppliers in Asia and are shipped via ePacket (with limited tracking).

We have found these shipping options provide the best value for our customers.

What if I need to modify my order?

If you require a change with your order, please get in touch with us as soon possible. If you can reach us before the order has been shipped, we can possibly correct any changes you require but we make no promises.

If your order has already shipped from our warehouse(s), it will be a longer more involved process. When your order arrives, you will have you return it to us before we can send you out a corrected order.

Please be advised that buyers will be responsible for the shipping cost on all modified orders where items need to be returned.

What if I need to change my shipping address?

If you require a change with your shipping address, please get in touch with us as soon possible before your order ships. Due to fraud, if your billing address is different than your shipping address, you may be required to provide identity verifying documentation before your shipping address can be changed.

Can I track my order?

Absolutely! If you have specified a shipping option that has package tracking you will be emailed a tracking number once your product has been shipped.

What about customs?

Shipping charges you pay are for shipping only and do not cover any customs duties/taxes that may be applied to your package upon arrival in your country.

Purrfect Beauty is not responsible, nor do we control any additional taxes or duties applied. We can say however, that the vast majority of the items we ship never incur a customs, duty, or import charge.

By purchasing our products, you consent that one or more packages may be shipped to you, and may, or may not have customs fees levied when they arrive in your country.

Will all my items arrive in one package?

Most likely not.

We ship from several warehouses around the World so the items that compose your order are often shipped separately, and may arrive sequentially.

If an item from your order has not arrived, please be patient, it will get to you.

How do I return an item?

Returns:

To be eligible for a return, your item must be unused and in its original condition as when you received it, along with it’s original packaging.

We cannot accept returns on any products that are intimate or who's sanitary nature is compromised in any way.

Examples of Non-returnable items:

  • Undergarments of any type.
  • Makeups, creams, lotions, or any other products that have been opened.

To start a return please contact us with the following information (below) and we'll have our C.H.O. (Chief Happiness Officer) take good care of you!

  • Order Number
  • Full Name
  • Reason for the return or refund
  • Photo of the item (if damaged due to shipping).

To complete your return, we require a receipt, or proof of purchase. Buyers will be responsible for the shipping cost on all returns.

* Unfortunately, we do not offer exchanges.

* We do not offer refunds on Free Plus Shipping Items (they're free).

How can I see the club memberships that you offer?

Cat lovers, you can find our current club memberships right here.

Can I suspend my club membership?

Yes, absolutely!

If you feel that you need a
break from your club membership, take one! ..It is always better to suspend vs canceling so that you can re-start your membership any time you wish.

Suspending your membership insures that you will not loose any discounts, rewards, or perks associated with your account.

To suspend your membership, see the instructions (below) for canceling a club membership.

How can I cancel my club membership?

Any memberships that you have with Purrfect Beauty can be either canceled or suspended from within your account dashboard.

At the top right of your screen, look for the LOGIN / REGISTER link. Once you've located it (shown below), you can click it to log into your account.

login or register

NOTE: All subscription boxes under your membership are always billed and paid for BEFORE being mailed out to you. When you cancel your membership, you may still receive your last subscription box that you have been billed for.

Still have a question?

Please contact us for more information!

Get in touch